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TECH IT & BPO EXPORTER DIRECTORY
On a quest to become the new global outsourcing destination, the private and public sectors of Ethiopia have made it a mission to create a hospitable environment for ICT and other outsourcing sectors.
2023 MSME REPORT ETHIOPIA 2020
Digitalization, a relatively new development for the financial industry in frontier markets, can be a key enabler to address this issue. Thus, this study aims to identify how digital financial services (DFS) can bridge the financing gap MSMEs face
HUMAN RESOURCE GUIDELINES
These guidelines have been commissioned by the Ethiopian Investment Commission and Enterprise Partners to R&D Group and Sustainability Agents SUSA GmbH to help factories in Ethiopian industrial parks deal with their most pressing HR challenges effectively.
BUSINESS ADVISORY SERVICE IN ETHIOPIA
Micro, small, and medium-sized enterprises (MSMEs) represent an important driver of job creation in most emerging economies and developed countries. In emerging economies, formal MSMEs contribute up to 60% of total employment and up to 40% of Gross Domestic Product (GDP).
Outsourcing Destination Guide Ethiopia
We present with the Outsourcing Destination Guide Ethiopia the conditions, capabilities and actors of the Ethiopian ICT sector. Furthermore, we showcase unique solutions by Ethiopian and international industry experts in the form of case studies, project reports and discussions with local industry leaders about their operations and perspective.
Global Business Services – Discover Africa’s delivery potential
The Global Business Services (GBS) industry is gaining momentum, driven by digitisation, remote work trends, and the increasing demand for specialised IT solutions. Across Africa, numerous countries have tapped into these developments by building strong and competitive Business Process Outsourcing (BPO) and Information Technology Outsourcing (ITO) ecosystems.
JCC - Job recovery & resiliency interventions
This report outlines Ethiopia's potential to become a competitive BPO hub by addressing key challenges in talent, infrastructure, and business environment. It recommends targeted incentives, improved training, and plug-and-play facilities to attract investors and create up to 20,000 jobs within five years.
AI in Africa: A Landscape Study
This report analyses the current state of AI in Africa, including opportunities, challenges, governance, economic trends, and stakeholder roles. It highlights best practices for building sustainable and ethical AI systems to achieve sustainable and ethical AI systems through governance, implementation, and leveraging opportunities for collaborations.
Preparing for AI in the BPO and ITES Sector in Africa
The business process outsourcing (BPO) and information technology–enabled services (ITES) sector is a vital source of employment for Africa’s young workforce, supported by government initiatives to attract global outsourcing demand.
Designing Effective Workforce Solutions Forum Report
The Designing Effective Workforce Solutions Forum Report (July 2025) captures the insights, conversations, and co-created strategies that emerged from a half-day gathering of over 60 CEOs, HR leaders, and talent development experts in Ethiopia. Organized by R&D Group as part of its "So, You Think You're an Expert?" leadership series, the forum explored pressing workforce challenges and opportunities through candid discussions and collaborative solution-building. This report highlights key takeaways on rethinking recruitment, bridging generational gaps, redefining HR’s strategic role, and creating inclusive, purpose-driven workplace cultures—offering a roadmap for organizations committed to building resilient, future-ready teams.
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